Frequently Asked Questions
Everything you need to know about your graduation regalia and orders.
How do I determine the correct size for my graduation gown?
Our sizing is primarily based on your height and weight. Please refer to our detailed sizing chart on the product page to ensure your gown has the proper floor clearance and fit.
What is the standard shipping time for graduation orders?
Standard shipping typically takes 3-5 business days. During peak graduation season (April-June), we recommend ordering at least 3 weeks in advance to account for high demand.
Can I return or exchange my regalia if it doesn't fit?
Yes, we accept returns and exchanges on unworn, non-customized items within 30 days of delivery. Please ensure all original tags and packaging are intact.
Do you offer bulk discounts for schools or large groups?
Absolutely. We offer tiered pricing for bulk orders of 20 units or more. Please contact our institutional sales team for a custom quote.
Are the graduation caps and gowns matte or shiny?
We offer both finishes. Our 'Classic' line features a traditional shiny finish, while our 'Premium' line utilizes a high-quality matte fabric that is preferred for professional photography.
How should I remove wrinkles from my gown after unboxing?
We recommend hanging the gown for 48 hours. If wrinkles persist, use a garment steamer on a low setting. Do not iron the polyester fabric directly as it may melt.